The Challenge
Established in 1913, Moss Adams is a premier accounting, consulting, and wealth management firm headquartered in Seattle with offices across the United States. They provide tailored financial services including auditing and assurances, tax planning, technology consulting, and wealth management. In order to maintain their position as a trusted advisor who empowers clients to navigate today's complex business landscape, Moss Adams needed to ensure their IT environment remained adaptable, secure, and efficient. With the implementation of EasyVista in 2014, they required a reliable partner to support their ITSM needs and drive sustainable growth and success.
The Solution
With 15 years of experience in implementing IT Service Management solutions, FMX Solutions was chosen by Moss Adams to provide expert guidance and support in industry best practices. FMX Solutions, known for maintaining innovative solutions for clients across the United States and Canada, was committed to understanding the specific needs of Moss Adams and their IT environment. This allowed them to deliver specialized support by offering practical insights, identifying technical gaps, and recommending solutions to meet Moss Adams' unique requirements. 'We highly recommend FMX Solutions to other organizations seeking comprehensive IT Service Management consulting services. The seamless collaboration, quick acting support, and extensive expertise demonstrated by FMX have solidified its position as a trusted partner in Moss Adams' ITSM journey,' said Richard Ewing, IT Product Manager at Moss Adams.
The Results
Through the support of Managed Services, Moss Adams achieved improved product stability and enhanced ITSM value. FMX Solutions drove Moss Adams' success through process optimizations, process & data consolidation, ad hoc training, complex process guidance, and the creation of sophisticated workflows. The partnership allowed Moss Adams to reallocate their internal resources to the initiatives and projects that mattered most, ensuring their IT environment remained efficient and secure. With a successful 9-year partnership, weekly process optimizations, and quick support response times, FMX Solutions has proven to be an invaluable asset in Moss Adams' ITSM journey. As Moss Adams continues to leverage FMX's ITSM expertise, they are well-positioned to drive innovation and address their evolving business needs.
