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Managed Services with FMX Solutions

FMX Solutions Managed Services helps manage your IT platforms, freeing up your team to focus on core business tasks. By using expert skills and proactive solutions, it ensures smooth operations and quick issue resolution, minimizing downtime and enhancing efficiency.

 

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Lifecycle Management

Benefits of Managed Services

Time to focus on your core business

Access to a pool of skilled and experienced consultants

Eliminates the need to have a dedicated workforce, FMX Solutions brings the right skill sets

Guaranteed availability, proactive maintenance, increased uptime

Stay up to date on new features and best practices

Strategic Planning to help align IT systems with company goals

Our Managed Services Offerings

Assistance with an Existing Configuration

  • Assistance with existing configuration (workflow adjustments/business rules adjustment / etc.)
  • Technical infrastructure consultation
  • Full support of day-to-day issues
  • Existing reports adjustments
  • Ongoing training of new and existing resources
  • On-premise platform minor upgrades (Fix only)
  • Existing Service Apps adjustments (no new visuals or graphics)
  • Product Support Q&A
  • New Questionnaires (not tied to new processes/modules)
  • Form maintenance

Assistance with New Processes

  • Process design & documentation
  • Process deployment and implementation (problem management, change management, etc.)
  • Report creation
  • New Service Apps design and creation
  • Advanced business process automation
  • Third-party systems integration
  • System health checks
  • On-premise platform major version upgrades

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