The Challenge
Stingray faced significant challenges with fragmented asset information across two separate tools, Intune and JAMF. This situation created information silos that complicated the process for field agents to find and access user devices and related data, consequently increasing the time and effort needed to support each user. Stingray needed a solution to consolidate these data silos into a streamlined and integrated asset management system.
The Solution
To tackle this challenge, Stingray engaged FMX Solutions to explore an integrated asset management solution within Jira Service Management (JSM). FMX Solutions built a seamless integration to consolidate data from JAMF and Intune into JSM’s Asset Management. "We would like to express our appreciation to FMX Solutions for their exceptional service and support. Their expertise and commitment to our success have been excellent. We are grateful for their partnership and look forward to achieving more projects in the future," said Philippe from Stingray. Phase one of the implementation included all employee computers and mobile devices, ensuring that the same best practices and workflows could be applied to all present and future IT assets.
The Results
After implementing JSM with the help of FMX Solutions, Stingray saw significant improvements in operational efficiency and asset management. They achieved full visibility on all computers and mobile devices, optimized operational workflows, simplified customer support, and created a customer-centric service experience. The asset creation and update processes were streamlined, and a dashboard was developed to increase data visibility. This future-proof implementation also ensured that the established workflows and best practices could be applied to future projects. "Their solutions have not only addressed our immediate challenges but have also positioned us for future growth and success," added Philippe.
