The Challenge
Wake Tech, North Carolina's largest community college, offers over 250 degree programs and transfer options, and over 850 non-degree programs. With a mission to provide equitable access to education, Wake Tech needed a robust ITSM platform that could handle more than just ticketing requests. They required a system that could integrate with existing platforms like Intune, Azure, and Entra, and offer enhanced data visibility and workflow configuration. Their previous ITSM platform was no longer sufficient for their growing needs.
The Solution
Wake Tech turned to FMX Solutions, leveraging their 15 years of experience in IT Service Management solutions. FMX Solutions offered a comprehensive implementation of EasyVista, an advanced ITSM platform. FMX Solutions provided flexible scheduling options to understand Wake Tech's specific needs and designed custom training to meet their unique requirements. With FMX Managed Services, the team at Wake Tech can focus on managing its 13,500+ assets and supporting end-users so Wake Tech’s students can focus on learning and reach their educational goals.
The Results
With FMX Solutions' assistance, Wake Tech successfully implemented EasyVista, leading to improved asset management processes and enhanced data visibility. Wake Tech now effectively manages over 13,500 assets, including 11,270 IT devices and 2,471 facilities assets. The custom training, knowledge sharing, and documentation provided by FMX empowered Wake Tech's IT team to support end users efficiently, allowing students to focus on their educational goals. Looking forward, FMX Solutions and Wake Tech are planning the next system upgrade, which will include auto-offboarding of inactive accounts, optimizing employee integration with employee ID, and a new user-friendly UI to further empower Wake Tech’s IT team.
