Managed Services

FMX Solutions Managed Services

FMX Solutions Managed Services is a comprehensive service that aids in seamlessly managing your IT Service Management or Enterprise Service Management platform. We offer Managed Services for EasyVista Solutions and Atlassian Tool users. By entrusting these responsibilities to a third-party expert, your organization can reclaim valuable time and resources, allowing your internal teams to concentrate on essential core business tasks.

By engaging with Managed Services, you gain access to expert skills and benefit from proactive solutions. Through continuous monitoring and management of your IT systems, potential issues are swiftly identified and resolved before they escalate into critical problems. This ensures seamless business continuity and minimizes downtime, crucial for maintaining operational efficiency and customer satisfaction. With FMX Solutions Managed Services, you can count on quick and efficient responses to any emerging challenges, allowing you to focus on core business activities with the confidence that your IT infrastructure is in capable hands.

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Benefits of Managed Services:

  • Time to focus on your core business
  • Access to a pool of skilled and experienced consultants
  • Eliminates the need to have a dedicated workforce, FMX Solutions brings the right skill sets
  • Guaranteed availability, proactive maintenance, increased uptime
  • Stay up to date on new features and best practices
  • Strategic Planning to help align IT systems with company goals

Our Managed Service Offerings:

Assistance with an Existing Configuration

  • Assistance with existing configuration (workflow adjustments/business rules adjustment / etc.)
  • Technical infrastructure consultation
  • Full support of day-to-day issues
  • Existing reports adjustments
  • Ongoing training of new and existing resources
  • On-premise platform minor upgrades (Fix only)
  • Existing Service Apps adjustments (no new visuals or graphics)
  • Product Support Q&A
  • New Questionnaires (not tied to new processes/modules)
  • Form maintenance

Assistance with New Processes

  • Process design & documentation
  • Process deployment and implementation (problem management, change management, etc.)
  • Report creation
  • New Service Apps design and creation
  • Advanced business process automation
  • Third-party systems integration
  • System health checks
  • On-premise platform major versions upgrades