Introducing Atlassian

Atlassian is a leading software company that provides a suite of powerful tools designed to enhance collaboration and productivity in the workplace. These tools are widely used by teams of all sizes, from small startups to large enterprises, to streamline their development, project management, and communication processes. Atlassian offers a diverse range of products, each tailored to address specific needs within an organization.

FMX Solutions is an Atlassian Gold Solution Partner. FMX brings 14 years of experience in ITSM, knowledge of Atlassian best practices and ITIL best practices to every Atlassian implementation. Pre-packaged Service Offerings, designed by FMX Solution Architects, for Jira Service Management result in a lower cost and shorter implementation time for our clients. These service offerings are available for IT and Business Teams such as Marketing, Human Resources and Field Services.

Atlassian was named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.

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FMX Solutions Atlassian Services

Application Services

Pre-Packaged Offerings for IT and Business Teams

Managed Services

Migration to Cloud

Description of Atlassian Tools

Jira Service Management

Jira Service Management (JSM) is Atlassian’s service management solution for all teams. Jira Service Management is designed to help unlock high-velocity teams by empowering them to deliver great service fast. JSM brings visibility to work and accelerates the flow of work between development, IT, and business teams.

FMX Solutions has expertise in implementing Jira Service Management as an IT Service Management Tool and as an Enterprise Service Management tool for Business Teams, such as Marketing, HR and Field Services. We have developed out-of-the-box JSM Offerings that are tailored toward business teams.


Confluence is a collaborative platform that empowers teams to create, organize, and share documents, ideas, and knowledge in a centralized space. It serves as a hub for documentation, meeting notes, and project information, fostering seamless collaboration among team members.

FMX Solutions can implement Confluence with Confluence Best Practices in mind, has experience in using Confluence as a Knowledge Base for companies. Confluence easily integrates with other tools within the Atlassian Suite.

Jira Software

Jira is a versatile project management and issue-tracking tool that enables teams to plan, track, and manage tasks and projects effectively. It allows teams to create customizable workflows, track progress, and prioritize tasks to ensure projects are completed efficiently.


OpsGenie is a modern on-call alerting system for always-on services. It enables Dev and Ops teams to keep track of their alerts and incidents and notifies the right people at the right time. OpsGenie can be integrated with other Atlassian tools such as Jira Service Management, Jira, StatusPage and BitBucket.