Xurrent ITxM Platform
Unify IT service management and operations.
Xurrent is an enterprise service management platform that brings service management, incident response, status communications and AI-powered operations together in one solution.
Contact Our Experts
FMX and Xurrent
FMX and Xurrent
FMX Solutions is an IT and Enterprise Service Management consultancy serving organizations across the United States and Canada. Xurrent is an AI-powered service and operations management platform built for corporate IT teams and enterprise managed service providers.
Through our partnership, FMX combines Xurrent’s platform with practical implementation and service management expertise. We help organizations assess their current processes, configure Xurrent for their teams, connect it with existing systems and support adoption across the business.
The goal is a service management platform that works in practice: one that teams use, that supports day-to-day operations and that continues to improve as business needs change.
FMX Services
Services for your Xurrent implementation.
FMX supports organizations from initial planning through implementation and ongoing improvement. The engagement is based on the organization’s service management requirements, existing tools and business priorities.
Assessment
Review current service processes, systems and implementation requirements.
Implementation
Configure Xurrent workflows, roles, service structures and user experiences.
Integration
Connect Xurrent with service, operations and business applications.
Optimization
Review platform use and improve workflows as service requirements evolve.
Solutions
IT and Enterprise Service Management solutions.
Xurrent supports service management across IT, operations, service providers and business teams on one platform.
Enterprise Service Management
Extend service management workflows beyond IT to teams such as Human Resources, Facilities and Finance.
IT Service Management
Manage requests, incidents, problems, changes, knowledge and service delivery using ITIL-aligned processes.
IT Operations Management
Connect monitoring, alerting and incident response to help operations teams identify and resolve service issues.
Service Integration and Management
Coordinate internal teams and external service providers with shared workflows, service levels and accountability.
AI-powered service operations
Sera AI
Sera AI assists teams with request classification, incident triage, signal correlation, summaries and knowledge. It uses information from service and operations workflows to help teams work more efficiently.
Enterprise Service Management
Service management for business teams.
Xurrent allows organizations to use common service workflows across IT and other departments. Teams can manage requests, approvals, knowledge and service performance without maintaining separate service platforms.
Incident Management and Response
Coordinate incident response.
Xurrent combines alerting, on-call coordination and incident workflows. Teams can move from detection and triage to resolution and root-cause review in the same platform.
Status Communications
Public and private status pages.
Status pages can be connected to active incident workflows so employees, customers and other stakeholders receive consistent service updates.
Results
Improve service and operations performance.
Platform Capabilities
Security and integrations.
Enterprise security
Xurrent includes encryption, access controls and auditing capabilities for enterprise service environments.
- Bring Your Own Key support
- SOC 2 Type II and ISO certifications
- Enterprise AI infrastructure
Integration options
Xurrent can connect with service management, observability, automation and business systems.
- Open APIs and webhooks
- Native and iPaaS integrations
- Secure bi-directional synchronization
Frequently asked questions
Questions, answered.
What is the Xurrent platform?
A unified enterprise service platform bringing together ITSM, incident response, status pages and AI-driven automation on one connected foundation.
How is Xurrent different from traditional ITSM?
Xurrent goes beyond ticketing by connecting service workflows, operational response, stakeholder communication and embedded AI across IT and the business.
What is Sera AI?
Sera AI is Xurrent’s connected intelligence layer. It assists with classification, triage, correlation, summaries, knowledge and insights across service requests and incidents.
Can Xurrent integrate with our existing tools?
Yes. Open APIs, native connectors, webhooks and custom integration options connect Xurrent to existing service, observability and business systems.
FMX Solutions
Let’s talk about your service management goals.
Tell us about your current environment, priorities and the outcomes you want to achieve. An FMX expert will follow up to discuss the right next step.
Sera AI
Sera AI assists teams with request classification, incident triage, signal correlation, summaries and knowledge. It uses information from service and operations workflows to help teams work more efficiently.
Service management for business teams
Xurrent allows organizations to use common service workflows across IT and other departments. Teams can manage requests, approvals, knowledge and service performance without maintaining separate service platforms.
Coordinate incident response
Xurrent combines alerting, on-call coordination and incident workflows. Teams can move from detection and triage to resolution and root-cause review in the same platform.
Public and private status pages.
Status pages can be connected to active incident workflows so employees, customers and other stakeholders receive consistent service updates.
Service updates · Internal audiences · Customer communications
Improve service and operations performance.
70% reduction in MTTR
80% fewer alert escalations
$350K+ potential annual savings
95% reduction in on-call burnout