How to Migrate from ServiceNow to Jira Service Management (JSM) with Complete and Accurate Data
Migrating from ServiceNow to Jira Service Management (JSM) can significantly boost operational efficiency and user satisfaction. While ServiceNow has its perks, it can also come with major challenges for businesses like high total cost of ownership (TCO) and a complicated user interface.
On the flip side, JSM provides a more user-friendly experience, customizable workflows, and budget-friendly solutions that can scale as your organization grows.
But we get it—the migration process can be daunting, especially when it comes to keeping your data intact. However, teaming up with experts like FMX Solutions and using handy tools like the Lansweeper App for JSM can help make the transition smooth, ensuring that your critical data stays safe while enhancing your service management practices. Embracing JSM is a step toward greater efficiency and ongoing improvement in your IT service management.
Understanding the Need for Migration: Why Move from ServiceNow to JSM?
Grasping why it’s necessary to shift from ServiceNow to Jira Service Management (JSM) is essential for organizations aiming to boost their operational efficiency and user satisfaction. ServiceNow has its strengths, but it also comes with major drawbacks that can slow processes down at a hefty price tag. Many organizations find the platform complicated and difficult to use, which results in a tough learning curve and frustration among team members. With such a complex and costly platform, the technical debt for ServiceNow users builds significantly after 3-years.
On the other hand, Jira Service Management (JSM) offers a suite of features and benefits that specifically address the pain points experienced in ServiceNow. JSM’s intuitive interface ensures an enhanced user experience that simplifies navigation and task management. With JSM, teams can easily customize workflows to fit their unique needs, promoting workflow optimization that boosts overall performance.
Moreover, cost-effective solutions are at the heart of JSM's appeal. Organizations often face escalating costs with ServiceNow due to licensing fees and maintenance expenses. Migrating to JSM not only reduces these financial burdens but also provides a scalable solution that grows with your organization.
The Number 1 Challenge of ITSM Migration: How to Overcome Data Loss
When it comes to resolving an IT issue or incident, access to relevant data and context is crucial in Reducing Mean Time to Repair (MTTR). When migrating from ServiceNow to a new platform, there is a fear that importing a massive amount of data from one platform to another may result in loss of data and service disruption. When incidents continue to occur, organizations don’t have time to dig for missing data or lose any crucial details.
The Lansweeper App for JSM enriches service tickets by pulling asset details from Lansweeper according to your search preferences and showing them in the Jira ticket. Lansweeper uses both agent-based and agentless scanning, along with credential-free device recognition (CDR) technology, to keep an eye on the network. It automatically discovers all tech assets connected within an organization, spotting IT, OT, and IoT devices—even those sneaky "shadow IT" gadgets or rogue devices that pop up briefly before disappearing again. Lansweeper then compiles a complete list of your assets, including detailed info about installed software, users, locations, and more. You can use this data in all sorts of IT situations and scenarios — data loss fears begone.
With the Lansweeper JSM Assets Integration, you can populate Atlassian's CMDB without the headaches of manual export/import processes from ServiceNow. It's the faster, more reliable way to transition your IT service management without sacrificing asset visibility or accuracy.
For organizations currently using ServiceNow, moving to Jira Service Management with Lansweeper as your asset discovery tool offers a way to modernize your IT service management approach. Using the automated discovery capabilities of Lansweeper, paired with JSM’s intuitive, collaborative platform, you can streamline operations, reduce complexity, and improve service delivery—all while maintaining full visibility into your IT environment.
Unlike traditional manual import methods, the Lansweeper integration with JSM eliminates friction by directly syncing your asset data into Atlassian’s CMDB. This means your asset inventory is always accurate and current so IT teams can respond to incidents faster, make better-informed change decisions, and deliver seamless request fulfillment. Combined with Jira Service Management's workflow and automaton, the result is a service platform built for speed, reliability, and long-term scalability.
By migrating to JSM with Lansweeper, you're not just switching platforms you’re unlocking a solution that supports IT and business teams alike. With streamlined asset discovery, better team collaboration, and a modern approach to ITSM, your organization can focus on delivering exceptional service experiences without the overhead of complex legacy systems.
Avoid Pitfalls, Plan for Long-term Success, and Trust the Experts
ITSM professional service partners are here to make your transition as smooth as possible, so you can hit the ground running with JSM without any headaches. With as large of an endeavor as migrating from ServiceNow to JSM, partners like FMX Solutions utilize their over 14 years of experience in working with Atlassian solutions to ensure integration is seamless and custom-built for your organization.
FMX Solutions is an Atlassian Gold Solution Partner with veteran Solution Architects that prioritize the diverse and unique needs of organizations. With multiple pre-packaged service offerings for Jira Service Management, clients benefit from reduced costs and quicker implementation times. These packages aren't just for IT teams but also for business teams like Marketing, Human Resources, and Field Services.
Lansweeper, the leader in Technology Asset Intelligence, empowers organizations with a single source of truth, delivering comprehensive asset visibility and actionable insights. Its powerful platform helps businesses unlock the full potential of their technology investments, driving smarter strategic decisions, reducing risks, and enhancing operational efficiency.
FMX and Lansweeper have a proven track record of working together to support organizations migrating from ServiceNow to Jira Service Manager. FMX Solutions’s team of experts, paired with the Lansweeper JSM Assets Integration ensure your ecosystem’s unique needs are met and supported throughout your entire IT journey with enhanced visibility and accuracy.
Key Reasons to Work with an ITSM Partner:
- Conduct an in-depth assessment of current operations to understand existing workflows, identify specific requirements, and strategize on areas for improvement
- Restructure complex ServiceNow processes in Jira Service Management to streamline use for end-users and simplify maintenance for administrators
- Benefit from Lansweeper and FMX Solutions’ partnership to ensure a seamless transition without sacrificing asset visibility or accuracy ServiceNow to JSM, minimizing operational disruption and preserving critical historical information for continuity and analysis
- Reduce downtime while enhancing productivity and decision-making by empowering support teams to diagnose issues quickly, improving customer satisfaction. With a Managed Services provider like FMX Solutions, save even more time by trusting an expert team to detect hidden threats that would have otherwise been missed and require a Break/Fix response with a third party.
Beyond Data: The Full Value of Migrating to JSM from ServiceNow
While data is often the largest priority when switching from ServiceNow to Jira Service Management, organizations benefit from the following additional features and benefits by partnering with Lansweeper and FMX Solutions to optimize their migration:
Optimizes ROI: Combining Lansweeper’s IT asset management with JSM’s incident and service request management helps streamline IT processes, reduce costs, and enhance efficiency. FMX Solutions’ team of experts works closely with your team to ensure competency and confidence in JSM to ensure long-term success.
Improves ITIL/ITSM Processes: Maintain an accurate CMDB by automating asset configuration tracking, reducing manual errors, and enabling quicker actions. Lansweeper's data in JSM also aids change management by enhancing impact analysis. FMX Solutions uses ITIL best practices to ensure your organization can proactively respond to incidents and continuously improve.
Reduces Software Costs and Simplifies Audits: Effectively track software installations, licenses, and compliance, streamlining management and preparing for audits to avoid overcharges for unused licenses.
Enhances Decision-making: Consolidated asset data helps teams identify patterns and optimize opportunities around software licensing, hardware upgrades, and maintenance to maximize IT investments.
Boosts Cybersecurity: Lansweeper’s Asset Radar and AI-powered Credential-free Device Recognition technology identify rogue devices instantly. This high-level view strengthens security by detecting vulnerabilities as assets connected to the network.
Enables Complete Visibility: Benefit from a comprehensive view of all assets across the network for up-to-date data for faster issue resolution while managing configurations directly in Jira. This complete visibility facilitates rapid identification of root causes, reducing investigation time which accelerates ticket resolution.
Streamline IT Service Management for Success with Lansweeper, FMX Solutions, and Jira Service Management (JSM)
Migrating to Jira Service Management (JSM) offers organizations a powerful solution for enhancing their service delivery and improving collaboration across teams. By leveraging its robust features such as automation, customizable workflows, and seamless integration with other tools, businesses can streamline their processes and provide exceptional support to their customers. While the migration process may present challenges, careful planning, tool selection, and professional service partners can lead to significant long-term benefits.
Embracing JSM not only positions your organization for greater efficiency but also fosters a culture of continuous improvement in service management practices. As you embark on this journey, remember that the right strategy and partners will empower your teams to deliver outstanding results and drive customer satisfaction to new heights.
